Fucking REALLY!?!??

The following is a live chat session from this afternoon...Names have been changed to protect me from being sued.


Live Chat
Connected Status: Analyst Unhelpful Comcast Representative is here and your issue status is: working
Problem: Installer is not here...

user Annabelle_ has entered room

Annabelle(Thu Dec 31 2009 14:43:33 GMT-0600 (CST))>

analyst Unhelpful Comcast Representative has entered room


Unhelpful Comcast Representative(Thu Dec 31 2009 14:43:40 GMT-0600 (CST))>

Hello Annabelle_, Thank you for contacting Comcast Live Chat Support. My name is Unhelpful Comcast Representative. Please give me one moment to review your information.

Annabelle_(Thu Dec 31 2009 13:43:55 GMT-0600 (CST))>
ok


Unhelpful Comcast Representative(Thu Dec 31 2009 14:43:57 GMT-0600 (CST))>
I am now checking your information. How are you doing today?


Annabelle_(Thu Dec 31 2009 13:44:03 GMT-0600 (CST))>
I'm okay.
my installer was supposed to be here between 10am-1pm and they are not here yet. I meant to call but my reception isnt the best so i thought i would try this first


Unhelpful Comcast Representative(Thu Dec 31 2009 14:44:42 GMT-0600 (CST))>
I hope that means that you're doing great today.


Annabelle_(Thu Dec 31 2009 13:45:54 GMT-0600 (CST))>
would you be able to check on the status?


Unhelpful Comcast Representative(Thu Dec 31 2009 14:45:57 GMT-0600 (CST))>
I see.


Unhelpful Comcast Representative(Thu Dec 31 2009 14:45:58 GMT-0600 (CST))>
I apologize for this if this has been an inconvenience. Let me go ahead and start assisting you on this.
I would like to have your Comcast account number so that I could start assisting you with your request.


Annabelle_(Thu Dec 31 2009 13:46:39 GMT-0600 (CST))>
umm I dont think I have an account number, they didnt give me anything when i set up the instal time


Unhelpful Comcast Representative(Thu Dec 31 2009 14:48:06 GMT-0600 (CST))>
That's fine. I have the account information with me now.


Unhelpful Comcast Representative(Thu Dec 31 2009 14:48:07 GMT-0600 (CST))>
XXXXX is your account number, actually .


Annabelle_(Thu Dec 31 2009 13:48:22 GMT-0600 (CST))>
Thank you
I did check my phone and and I didnt have any missed calls or voice mails


Unhelpful Comcast Representative(Thu Dec 31 2009 14:50:01 GMT-0600 (CST))>
That's fine.


Unhelpful Comcast Representitive(Thu Dec 31 2009 14:50:08 GMT-0600 (CST))>
I'm checking on your appointment now.


Annabelle_(Thu Dec 31 2009 13:50:12 GMT-0600 (CST))>
ok


Unhelpful Comcast Representitive(Thu Dec 31 2009 14:50:22 GMT-0600 (CST))>
The technician should be there by 4pm, Annabelle.


Unhelpful Comcast Representitive(Thu Dec 31 2009 14:50:27 GMT-0600 (CST))>
What time is it there?


Annabelle_(Thu Dec 31 2009 13:50:32 GMT-0600 (CST))>
By 4pm?!


Annabelle_(Thu Dec 31 2009 13:50:44 GMT-0600 (CST))>
Wasnt my appointment set up from 10-1?


Unhelpful Comcast Representitive(Thu Dec 31 2009 14:51:20 GMT-0600 (CST))>
I'm sorry , 1pm, I mean.


Unhelpful Comcast Representitive(Thu Dec 31 2009 14:51:25 GMT-0600 (CST))>
Sorry about that, that was pure typo.


Annabelle_(Thu Dec 31 2009 13:52:00 GMT-0600 (CST))>
well it is 1:51pm now so they obviously wont be here by 1pm. Is there a way to contact the installer to see where I am on the list?


Unhelpful Comcast Representitive(Thu Dec 31 2009 14:53:50 GMT-0600 (CST))>
Okay, sure.


Annabelle_(Thu Dec 31 2009 13:53:56 GMT-0600 (CST))>
Thank you.


Unhelpful Comcast Representitive(Thu Dec 31 2009 14:54:12 GMT-0600 (CST))>
I will have to give you the local Comcast service station in your area.


Annabelle_(Thu Dec 31 2009 13:54:29 GMT-0600 (CST))>
ok


Unhelpful Comcast Representitive(Thu Dec 31 2009 14:57:49 GMT-0600 (CST))>
What apartment are you , Annabelle?


Annabelle_(Thu Dec 31 2009 13:57:53 GMT-0600 (CST))>
XXX


Unhelpful Comcast Representitive(Thu Dec 31 2009 14:58:52 GMT-0600 (CST))>
Thank you.


Unhelpful Comcast Representitive(Thu Dec 31 2009 15:00:36 GMT-0600 (CST))>
Are you ready ?


Annabelle_(Thu Dec 31 2009 14:00:38 GMT-0600 (CST))>
yes


Unhelpful Comcast Representitive(Thu Dec 31 2009 15:01:37 GMT-0600 (CST))>
Chicago - North Ave.
Address: Hours:
1255 W North Ave
Chicago, IL 60642
Phone: 866-594-1234 Mon, Wed, Fri 9am-6pm, Tue, Thu 8am-5pm, Sat 9am-1pm. Open til 1pm on Christmas Eve and New Year's Eve. Closed on Christmas Day and New Year's Day.

Annabelle_(Thu Dec 31 2009 14:02:04 GMT-0600 (CST))>
okay that says its only open until 1pm on new years eve


Annabelle_(Thu Dec 31 2009 14:02:07 GMT-0600 (CST))>
which is today


Unhelpful Comcast Representitive(Thu Dec 31 2009 15:03:08 GMT-0600 (CST))>
Right, Annabelle.


Annabelle_(Thu Dec 31 2009 14:03:36 GMT-0600 (CST))>
well calling them isnt going to do me much good...


Annabelle_(Thu Dec 31 2009 14:04:23 GMT-0600 (CST))>
so basically, they should have been here over an hour ago and there is absolutely no one to contact to see where they are or if they are even going to show up?


Unhelpful Comcast Representitive(Thu Dec 31 2009 15:04:30 GMT-0600 (CST))>
You can have these other numbers to verify the status of the appointment :


Unhelpful Comcast Representitive(Thu Dec 31 2009 15:04:31 GMT-0600 (CST))>
Illinois - IL
Chicago and the Greater Chicago Region: 866-372-4215
Kankakee, Joliet, Aurora (Chicago Market): 866-372-4215
Rockford (Central Illinois): 888-736-6608
Rock Falls (Central Illinois): 888-736-6610
Champaign/Urbana (Central Illinois): 888-736-6612
Peoria (Central Illinois): 888-736-6689
Normal/Bloomington (Central Illinois): 888-736-6694
Macomb (Central Illinois): 888-736-6695
Quincy (Central Illinois): 888-736-6698
Springfield (Central Illinois): 888-736-6705


Annabelle_(Thu Dec 31 2009 14:06:39 GMT-0600 (CST))>
okay see here is the thing. I first called the local number where i set up the appointment, who told me to call the 1-800-comcast number was the only way to check on the status, The 1-800 comcast number told me to do live chat for faster service, now you are saying the only way to check is my local office...and now you are saying a non-local general chicago office can help me?


Annabelle_(Thu Dec 31 2009 14:06:50 GMT-0600 (CST))>
This is really highly frustrating


Annabelle_(Thu Dec 31 2009 14:07:44 GMT-0600 (CST))>
especially considering I have taken the day off work to get this done and have other things that I could be doing than waiting for the instaler to show up and call a bunch of different people all of which give me a new number to call.


Annabelle_(Thu Dec 31 2009 14:12:05 GMT-0600 (CST))>
So can this Chicago/Greater Chicago number be able help me? (the 866-372-4215) Because quite frankly my patience is tapped. Or should I give up and wait and call on saturday.


Annabelle_(Thu Dec 31 2009 14:14:51 GMT-0600 (CST))>
Hello?


Unhelpful Comcast Representitive(Thu Dec 31 2009 15:15:08 GMT-0600 (CST))>
Yes, I am still here.


Annabelle_(Thu Dec 31 2009 14:15:12 GMT-0600 (CST))>
Well can it help me or not?


Unhelpful Comcast Representitive(Thu Dec 31 2009 15:15:29 GMT-0600 (CST))>
Gwendoly, I'm sorry but that's the only information I could give to you .


Unhelpful Comcast Representitive(Thu Dec 31 2009 15:16:02 GMT-0600 (CST))>
We can't adjust the store's hours of operation .


Annabelle_(Thu Dec 31 2009 14:18:06 GMT-0600 (CST))>
What are the hours of opperation for the chicago and greater chicago number?


Unhelpful Comcast Representitive(Thu Dec 31 2009 15:19:04 GMT-0600 (CST))>
You can call the call center number for that, Annabelle.


Annabelle_(Thu Dec 31 2009 14:20:52 GMT-0600 (CST))>
Okay I can see I have exhausted the information available from you to share with me. Good day.

I want my life back

I'm still living in the outskirts of the suburbs. My commute is still awful and my parents still drive me crazy. Consider yourselves updated. I have found an apartment. Bless it I cant wait to move. I can move in a week from today. Happy day. I've been scouring ikea like no tomorrow planning how to arrange my new tiny space. Pictures are sure to follow in the future.